E-Government in Malaysia

Just like every other countries, Malaysia too has its very own dream of becoming a first class nation. One of the initiatives taken by Malaysia to achieve this goal is to introduce the usage of E-Government in 1997 which was said to bring the citizens of Malaysia and the Government closer. The implementation of E-Government is able to improve the convenience, information flow and processes with government, and quality of interaction with citizens and businesses. The Malaysian Government main website can be accessed through here Perhaps one of the latest and most proud achievements of E-Government recently is the implementation of the system which allows citizens to replace their MyKad quickly. With the well built up system, Malaysian citizens can now replace their MyKad in one day in Putrajaya and Melaka. I personally find this fascinating as I can still remember the days of waiting in the JPN office when I was young. It was dreadful. Other services that are popular among citizens are the job application via TheJobsMalaysia, checking traffic summons, checking the EPF statements,and filling in tax returns. After providing numerous services, perhaps the most feared outcomes that Malaysia might receive is that no one is using it. People used to say that Malaysians have first world infrastructure but with third world mentality. In order to boost acceptability and inviting more people to use these services provided, Malaysia needs to educate the users and create awareness of the availability of such services. At the same time ensuring the users of their safety and confidentiality on every aspect. Also not forgetting making the sites more user friendly and easy to navigate.